Return & Refund Policy – The Divaa

At The Divaa, we want you to be happy with your purchase. If you receive a damaged, defective, incorrect, or different product from what you ordered, you may request a return within 15 days of delivery.

Eligibility for Return

A return may be accepted if:

• The product is damaged or defective.

• You received the wrong product.

• The product received is different from the product ordered.

• The product is unused, unwashed and in its original condition with all tags and packaging intact.

• The return request is made within 15 days of delivery.

Non-Returnable Items

Returns will not be accepted for:

• Products that have been used, washed, altered or damaged by the customer.

• Products without original packaging or tags.

• Products damaged due to improper handling after delivery.

• Products that do not meet the return eligibility requirements.

Return Request

Please contact us within 15 days of delivery with:

• Order number

• Clear photos/videos of the product

• Description of the issue

After reviewing your request, we will inform you whether the return is approved.

Refund

Once the returned product is received and inspected, an eligible refund will be processed. Refund timing may depend on your payment method and bank/payment provider.

For Cash on Delivery orders, refund details will be requested from the customer where applicable.

The Divaa reserves the right to approve or reject a return request based on the condition of the product.